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Your Virtual Mentor Terms of Use

Welcome to Your Virtual Mentor! We are a subscription service that provides our members with the ability to send and receive emails and messages, and to access online content such as videos streamed over the Internet to certain Internet-connected TVs, computers and other devices (“Your Virtual Mentor ready devices”). The Your Virtual Mentor service is provided to you by Pironi Ltd, a UK limited liability company. These Terms of Use govern your use of our service. As used in these Terms of Use, “Your Virtual Mentor service”, “our service” or “the service” means the service provided by Your Virtual Mentor for sending and receiving emails and messages, and for accessing online content, including all features and functionalities, websites, and user interfaces, as well as all content and software associated with our service.

  1. Membership. Your Your Virtual Mentor membership will continue month-to-month until terminated. Unless you cancel your membership before your monthly renewal date, you authorize us to charge your next month’s membership fee to your Payment Method (see “Cancellation” below). To use the Your Virtual Mentor service you must have Internet access and a Your Virtual Mentor ready device, and you must provide us with a current, valid, accepted method of payment, which you may update from time to time (“Payment Method”). You can find specific details regarding your membership with Your Virtual Mentor in the email that was sent to you when you signed up, or by emailing paolo@your-virtualmentor.com and requesting such details.
  2. Free Trials
    • 2.1.   Your Your Virtual Mentor membership may start with a free trial. The free trial period of your membership lasts for one month, or as otherwise specified during sign-up and is intended to allow new members and certain former members to try the service. You will be notified during sign-up whether you are eligible for a free trial.
    • 2.2.   We will bill your Payment Method for your monthly membership fee at the end of the free trial period unless you cancel your membership prior to the end of the free trial period. You will not receive a notice from us that your paid membership has begun.
  3. Billing
    • 3.1.   Billing Cycle. The membership fee for our service will be billed on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of your paid membership. In some cases the timing of your billing may change, for example if your Payment Method has not successfully settled or if your paying membership began on a day not contained in a given month.
    • 3.2.   Payment Methods. You can change your Payment Method by sending an email to paolo@your-virtualmentor.com and asking for instructions to do so. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not change your Payment Method or cancel your account, we may suspend your access to the service until we have obtained a valid Payment Method. You authorize us to continue billing the Payment Method, as it may be updated and you remain responsible for any uncollected amounts. This may result in a change to your payment billing dates. For certain Payment Methods, the issuer of your Payment Method may charge you a foreign transaction fee or other charges. Check with your Payment Method service provider for details.
    • 3.3.   Cancellation. You can cancel your Your Virtual Mentor membership at any time, and you will continue to have access to the Your Virtual Mentor service through the end of your monthly billing period. We do not provide refunds or credits for any partial-month membership periods. To cancel, email paolo@your-virtualmentor.com and state that you want to cancel your membership. If you cancel your membership, your account will automatically close at the end of your current billing period.
    • 3.4.   Changes to the Price and Service Plans. We may change our service plans and the price of our service from time to time; however, any price changes or changes to our service plans will apply to you no earlier than 30 days following email notice to you.
  4. Your Virtual Mentor Service
    • 4.1.   You must be 18 years of age, or the age of majority in your province, territory or country, to become a member of the Your Virtual Mentor service. Minors may not use the service.
    • 4.2.   The Your Virtual Mentor service and any content viewed through the service are for your personal and non-commercial use only. During your Your Virtual Mentor membership we grant you a limited, non-exclusive, non-transferable, license to access the Your Virtual Mentor service and view the videos on a streaming-only basis. Except for the foregoing limited license, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.
    • 4.4.   We continually update the Your Virtual Mentor service, including the content library. In addition, we continually test various aspects of our service, including our website, user interfaces, promotional features and availability of content.
    • 4.5.   You agree to use the Your Virtual Mentor service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to archive, download, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through the Your Virtual Mentor service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Your Virtual Mentor service; use any robot, spider, scraper or other automated means to access the Your Virtual Mentor service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Your Virtual Mentor service; insert any code or product or manipulate the content of the Your Virtual Mentor service in any way; or, use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Your Virtual Mentor service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.
    • 4.6.   The quality of the display of the streaming videos may vary from computer to computer, and device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. The minimum connection speed for SD quality is 0.5 Mbps; however, we recommend a faster connection for improved video quality. HD availability is subject to your Internet service and device capabilities. Not all content is available in HD and not all subscription plans allow you to receive HD content. Default playback settings on cellular networks exclude HD content. A download speed of at least 5.0 Mbps per stream is recommended to receive HD content, which is defined as 720p or better. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching a video will vary based on a number of factors, including your location, available bandwidth at the time, the video you have selected and the configuration of your Your Virtual Mentor ready device.
  5. Passwords & Account Access
    • 5.1.  To access the site, content, and other resources provided by Your Virtual Mentor, you may be asked to provide registration details. It is a condition of use of Your Virtual Mentor that all the details you provide be correct, current, and complete. If Your Virtual Mentor believes the details are not correct, current, or complete, we have the right to refuse you access to the site, content, and other resources, and to terminate or suspend your account.
    • 5.2.  The member who created the Your Virtual Mentor account and whose Payment Method is charged (the “Account Owner”) has access and control over the Your Virtual Mentor account. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should not reveal the password nor the Payment Method details (e.g., last four digits of their credit or debit card) associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account.
    • 5.3.   You should be mindful of any communication requesting that you submit credit card or other account information. Providing your information in response to these types of communications can result in identity theft. Always access your sensitive account information by going directly to the Your Virtual Mentor website and not through a hyperlink in an email or any other electronic communication, even if it looks official. We can terminate your account or place your account on hold in order to protect you, Your Virtual Mentor or our partners from identity theft or other fraudulent activity.
  6. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings will only take place in the courts of England and Wales.
  7. Third-Party Applications. You may encounter third party applications (including, without limitation, websites, widgets, software, or other software utilities) (“Applications”) that interact with the Your Virtual Mentor service. Your use of these Applications may be subject to third party terms of use or license terms.
  8. Unsolicited Materials. Your Virtual Mentor does not accept unsolicited materials or ideas for content, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Your Virtual Mentor.
  9. Customer Support. if you need assistance with your account, please email paolo@your-virtualmentor.com. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our website, these Terms of Use will control.
  10. Disclaimer of Warranties. Your use of the Your Virtual Mentor services is at your own risk. All the materials, videos, information, software, facilities, services and other content are provided “as is” and “as available” without warranties or conditions of any kind, either express, implied, or collateral. To the fullest extent permissible pursuant to applicable law, Your Virtual Mentor disclaims all warranties and conditions, express, implied, or collateral, including, but not limited to, implied warranties or conditions of merchantability, fitness for a particular purpose and non-infringement. Your Virtual Mentor does not warrant that the functions will be available, uninterrupted or error-free, that defects will be corrected, or that the videos and content available are free of viruses or other harmful components. Your Virtual Mentor does not warrant or make any representations or conditions regarding the use or the results of the use of the materials, videos, information, software, facilities, services and other content in terms of their correctness, accuracy, reliability, or otherwise. Your Virtual Mentor makes no warranties or conditions that your use of the materials, videos, information, software, facilities, services and other content will not infringe the rights of others and Your Virtual Mentor assumes no liability or responsibility for errors or omissions in such materials, videos, information, software, facilities, services and other content. If applicable law does not allow the exclusion of some or all of the above implied warranties and conditions, the above exclusions will apply to you only to the extent permitted by applicable law.
  11. Limitation of Liability. Your Virtual Mentor disclaims all liability whether based in contract, tort (including negligence), strict liability or otherwise, and does not accept any liability for any loss or damage (direct, indirect, punitive, actual, consequential, incidental, special, exemplary or otherwise) resulting from any use or misuse of, or inability to use, the materials, videos, information, software, facilities, services and other content, regardless of the basis upon which liability is claimed and even if Your Virtual Mentor has been advised of the possibility of such loss or damage. Without limitation, you (and not Your Virtual Mentor) assume the entire cost of all necessary servicing, repair or correction in the event of any such loss or damage arising. If applicable law does not allow all or any part of the above limitation of liability to apply to you, the limitations will apply to you only to the extent permitted by applicable law.
  12. Indemnity. You agree to indemnify and hold harmless Your Virtual Mentor and its officers, directors, employees, agents, distributors and affiliates from and against any and all claims, demands, liabilities, costs or expenses, including reasonable legal fees, resulting from your breach of these Terms, including any of the foregoing provisions, representations, warranties or conditions, and/or from your placement or transmission of any content onto Your Virtual Mentor’s servers, and/or from any and all use of your account.
  13. Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.
  14. Changes to Terms of Use. Your Virtual Mentor may, from time to time, change these Terms of Use.
  15. Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.

Last Updated: 16 March 2017

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